Refund policy

Swiza — Refund & Return Policy

Refunds

Refunds are available only while your order is still in processing and has not yet been shipped.

Once an order has been dispatched, it can no longer be refunded.

To request a refund, contact us with your order number at marketing@swizagroup.com or +20 110 0632080 as early as possible. If your order has not yet left our facility, we will cancel it and process a full refund.

Returns

Because our products are sealed food items, we cannot accept returns or exchanges on delivered orders for health and food-safety reasons.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or with items missing, contact us within 24 hours of delivery with:

  1. Your order number
  2. A clear photo of the product and its packaging

Once reviewed, we will arrange a replacement of the affected items at no cost to you.

Non-Refundable

  • Orders that have already been shipped
  • Personalized, engraved, or custom-message orders
  • Corporate and bulk orders confirmed in writing (governed by your separate agreement)
  • Orders refused at delivery, or failed due to an incorrect address or unreachable phone number
  • Products damaged after delivery through improper storage

Refund Method & Timing

Approved refunds are issued to the original payment method.

Refunds may take up to 14 working days to appear in your account, depending on your bank's processing time.

Contact

Swiza marketing@swizagroup.com · WhatsApp: +20 110 0632080 Daily 10:00 AM – 10:00 PM · Thursday & Friday 10:00 AM – 11:00 PM Swiza for Chocolate and Confectionery · Commercial Registration No. 100425097