Shipping policy

Swiza — Shipping Policy

Swiza has been crafting premium Egyptian chocolate since 1991. Every order is packed as a gift and delivered with care.

Working Hours

We operate 7 days a week:

Saturday – Wednesday: 10:00 AM – 10:00 PM
Thursday & Friday: 10:00 AM – 11:00 PM

Processing & Dispatch

Orders are prepared and packed at our facility. Orders placed are dispatched the same day. Orders placed after the cut-off are dispatched the following day.

Delivery Time

Orders are delivered within 1 working day of dispatch.

Delivery may be affected during official public holidays.

Delivery Coverage

We currently deliver to the Giza zone only.

Available delivery areas are confirmed at checkout based on your address. If your address falls outside our delivery zone, your order cannot be completed online — you are welcome to visit any Swiza branch.

Shipping Fees

A flat delivery fee of 100 EGP applies to all orders within the Giza zone.

A minimum order value of 500 EGP applies to all online orders.

Storage & Handling

Chocolate is temperature-sensitive. Your order travels in protective packaging designed to keep it in perfect condition on arrival.

To keep your chocolate at its best, we ask that you:

Provide an accurate address and a reachable phone number
Be available to receive the order at the time of delivery
Store the chocolate in a cool, dry place away from direct sunlight, ideally at 18–20°C

Each product carries a best-before date on its packaging. We cannot guarantee product condition if an order is left unattended, refused at delivery, or stored improperly after arrival.

Order Tracking

You will receive a confirmation message once your order is dispatched. Our courier will contact you on the phone number provided before arrival.

Failed Deliveries

Our courier will attempt delivery [twice]. If we cannot reach you or the address is incorrect, the order will be returned to us and a re-delivery fee may apply.

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